Privacy Policy

Last updated: May 2026

1. Introduction

This Privacy Policy explains how MoMENtum Men’s Group collects, uses, stores and protects personal information when you use our website, contact us, join our group, book events, become a member, subscribe to updates or interact with us.

MoMENtum Men’s Group exists to reduce isolation and improve the mental, emotional and social wellbeing of men through community, conversation and action.

We are committed to protecting your personal information and handling it respectfully, securely and lawfully.

This Privacy Policy is written in accordance with UK data protection law, including the UK General Data Protection Regulation, the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations 2003 where applicable.

2. Who we are

Organisation: MoMENtum Men’s Group
Website: www.momentumuk.co.uk
Email: info@momentumuk.co.uk

Data protection contact: Alan Stokes
Email: info@momentumuk.co.uk

For the purposes of UK data protection law, MoMENtum Men’s Group is the data controller for the personal information we collect and use through our website, membership, events, enquiries, communications and administration.

Important note before publishing: add a postal address if you want one displayed publicly. If you do not want to publish a postal address, remove the placeholder completely.

3. What personal information we collect

Depending on how you interact with us, we may collect and process the following information.

Identity and contact information

This may include:

• your name;

• date of birth or age confirmation;

• email address;

• phone number;

• postal address, where required;

• emergency contact details, where appropriate.

Membership and event information

This may include:

• membership status;

• event bookings;

• attendance records;

• payment history;

• ticket information;

• dietary requirements;

• accessibility needs;

• event preferences;

• cancellations or refund requests;

• group participation information.

Enquiry and communication information

This may include:

• messages sent through our website;

• emails, texts, social media messages or phone enquiries;

• feedback, reviews or testimonials;

• survey or questionnaire responses;

• newsletter sign-up information.

Payment and transaction information

Where you make a payment, book an event, purchase a membership or make a donation, we may process:

• billing information;

• transaction details;

• payment confirmation records;

• invoice or receipt details;

• limited payment information such as transaction IDs or the last four digits of a card.

Full card details are processed securely by third-party payment providers. We do not normally store full card details ourselves.

Website and technical information

When you visit our website, we may collect:

• IP address;

• device type;

• browser type;

• operating system;

• website usage information;

• pages visited;

• referral source;

• cookie preferences.

This may be collected through cookies, analytics tools, website logs or similar technologies.

Voluntary wellbeing or personal information

MoMENtum is not a therapy or crisis service. However, because the group focuses on connection, isolation, friendship and wellbeing, you may choose to share personal or sensitive information with us.

This may include information about:

• loneliness or social isolation;

• confidence or emotional wellbeing;

• personal circumstances;

• accessibility needs;

• health or mobility needs relevant to event participation;

• safeguarding or risk concerns.

We only ask for sensitive information where it is relevant, necessary and appropriate.

4. Special category data

Some information may be classed as special category data under UK data protection law. This can include information about health, mental health, disability, sex life, sexual orientation, religion or other sensitive personal matters. The ICO explains that special category data includes health data and that organisations need both a lawful basis and a specific Article 9 condition to process it.

We may process special category data only where necessary and lawful, for example:

• where you have given explicit consent;

• where it is necessary to support your participation in an event;

• where it is necessary for safeguarding or protecting vital interests;

• where it is necessary for legal claims or legal obligations;

• where we need to make reasonable adjustments or support safe participation.

We will only collect sensitive information that is relevant to your enquiry, membership, event participation, safety or support needs.

5. How we collect personal information

We may collect personal information when you:

• visit our website;

• complete a contact form;

• sign up to our newsletter;

• register as a member;

• book or attend an event;

• make a payment or donation;

• contact us by email, phone, text, social media or online form;

• complete a questionnaire, feedback form or survey;

• participate in a MoMENtum event, group or activity;

• provide a testimonial, review, photograph or comment;

• interact with our social media pages or online community.

We may also receive information from third-party platforms used to operate our website, bookings, payments, memberships, newsletters or events.

6. Why we use your personal information

We use personal information to:

• respond to enquiries;

• manage memberships;

• process event bookings;

• communicate with members and event attendees;

• send booking confirmations and event updates;

• process payments, refunds, donations and receipts;

• manage attendance and event safety;

• support accessibility or reasonable adjustment needs;

• provide newsletters or updates where you have signed up;

• improve our website, events, communications and community offering;

• manage feedback, reviews and testimonials;

• maintain appropriate business, accounting and administrative records;

• comply with legal, regulatory, tax, insurance and safeguarding obligations;

• protect the safety, rights and wellbeing of members, attendees, volunteers, staff and the public.

7. Our lawful bases for using personal information

Under UK data protection law, we must have a lawful basis for processing personal information.

Depending on the circumstances, we may rely on one or more of the following lawful bases.

Contract

We may process your information where necessary to provide something you have requested, such as a membership, event booking, paid activity, ticket, resource or service.

Consent

We may rely on consent where you have clearly agreed to a specific use of your information, such as joining a newsletter, allowing use of a testimonial, or agreeing to certain marketing communications.

You can withdraw consent at any time by contacting us at info@momentumuk.co.uk.

Legitimate interests

We may process information where it is necessary for our legitimate interests, provided your rights and freedoms do not override those interests.

This may include:

• responding to enquiries;

• running and improving the group;

• managing events and communications;

• keeping appropriate records;

• protecting the safety and integrity of the group;

• preventing misuse of the website or services.

Legal obligation

We may process information where required to comply with legal, tax, accounting, insurance, safeguarding or regulatory obligations.

Vital interests

In rare circumstances, we may process or share information where necessary to protect someone’s life or prevent serious harm.

8. Memberships, events and group participation

When you become a member, book an event or attend a MoMENtum activity, we may use your information to:

• confirm your booking or membership;

• provide event details;

• manage attendance;

• contact you about changes, cancellations or important updates;

• support health, safety, safeguarding and accessibility needs;

• manage payments, refunds or event administration;

• communicate with you about relevant MoMENtum activities.

Some events may involve third-party venues, facilitators, instructors, transport providers or activity providers. Where necessary, limited information may be shared with them to manage attendance, safety, access, dietary requirements or event delivery.

We will only share what is necessary.

9. Photos, videos and social media

MoMENtum may take photos or videos at events for marketing, social media, website content or community updates.

Where photos or videos clearly identify you, we will aim to obtain your consent before using them for promotional purposes.

You can tell us if you do not want to be photographed or filmed at an event.

If you provide a testimonial, review, comment or photo for publication, we will only use it in the way agreed with you.

Please be aware that if you interact with our public social media pages, your name, profile, comments or interactions may be visible to other users of that platform.

10. Newsletters and marketing

If you sign up to our newsletter or agree to receive updates, we may send you information about:

• MoMENtum news;

• upcoming events;

• membership updates;

• community activities;

• wellbeing content;

• offers, campaigns or related services.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or contacting us at info@momentumuk.co.uk.

Service-related communications, such as event updates, booking confirmations, cancellation notices or membership administration, are not marketing and may still be sent where necessary.

11. Cookies and website tracking

Our website may use cookies and similar technologies to help the website work properly, remember preferences, understand website traffic and support marketing activity.

We may use tools such as Wix cookies, Google Analytics, Meta Pixel or other third-party tools depending on the website settings active at the time.

Non-essential cookies, including analytics and marketing cookies, should only be used where consent has been given unless an exemption applies. The ICO explains that PECR applies to cookies and similar technologies, including tracking pixels, scripts, tags and web storage.

You can manage your cookie preferences through our cookie banner or cookie settings tool.

For more information, please read our Cookie Policy.

12. Who we share personal information with

We do not sell your personal information.

We may share personal information where necessary and lawful with:

• website hosting providers, including Wix;

• payment providers, such as Stripe, PayPal or other payment processors;

• booking, ticketing, membership or event-management platforms;

• email marketing platforms;

• analytics or advertising platforms, where consent has been given where required;

• event venues, facilitators, instructors, activity providers or transport providers;

• volunteers, staff or contractors who help operate MoMENtum;

• professional advisers, such as accountants, insurers or legal advisers;

• regulators, law enforcement, safeguarding agencies or emergency services where required or necessary;

• IT, security or administrative service providers.

Where we share information, we only share what is necessary for the relevant purpose.

13. How we store and protect personal information

Our website is hosted on the Wix platform. Website, membership, booking and contact data may be stored through Wix or other secure systems used by MoMENtum.

We take appropriate steps to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.

These steps may include:

• password-protected accounts;

• access controls;

• secure payment processing;

• limited access to personal information;

• secure storage of records;

• deletion or anonymisation when information is no longer required.

No online system can be guaranteed to be completely secure. However, we take reasonable steps to protect the information we hold.

14. How long we keep personal information

We only keep personal information for as long as necessary for the purpose it was collected and to meet legal, accounting, insurance, safeguarding and administrative requirements.

As a general guide:

• enquiry information may be kept for up to 12 months after the enquiry is resolved;

• membership records may be kept for the duration of membership and up to 6 years afterwards where needed for accounting, legal or administrative purposes;

• event booking and attendance records may be kept for up to 6 years where needed for accounting, insurance or legal purposes;

• payment and transaction records may be kept for up to 6 years for accounting and tax purposes;

• newsletter subscription records may be kept until you unsubscribe or withdraw consent;

• safeguarding, incident or complaint records may be kept for longer where necessary;

• photos, testimonials and marketing permissions may be kept until consent is withdrawn or the material is no longer needed.

When information is no longer required, we will securely delete, anonymise or destroy it.

15. International transfers

Some of the third-party platforms we use, such as website, payment, analytics, email marketing or cloud service providers, may process information outside the UK.

Where this happens, we will take reasonable steps to ensure appropriate safeguards are in place, such as adequacy regulations, standard contractual clauses or other lawful transfer mechanisms.

16. Your data protection rights

Under UK data protection law, you have rights in relation to your personal information.

These include:

Right of access

You can ask us for a copy of the personal information we hold about you.

Right to rectification

You can ask us to correct information you believe is inaccurate or incomplete.

Right to erasure

You can ask us to delete your personal information in certain circumstances.

Right to restriction of processing

You can ask us to restrict how we use your information in certain circumstances.

Right to object

You can object to certain types of processing, including some processing based on legitimate interests or direct marketing.

Right to data portability

You can ask us to transfer information you gave us to another organisation, or to you, in certain circumstances.

Right to withdraw consent

Where we rely on consent, you can withdraw that consent at any time.

You are not usually required to pay a charge for exercising your rights. We will usually respond within one month.

To make a request, contact us at:

info@momentumuk.co.uk

We may ask for proof of identity before responding to a request.

17. Children’s privacy

MoMENtum Men’s Group is intended for adults aged 18 and over.

We do not knowingly collect personal information from children.

If we become aware that a child has provided personal information to us without appropriate consent, we will take reasonable steps to delete it.

18. Safeguarding and limits of confidentiality

MoMENtum is a community and social connection group. It is not a therapy, counselling, crisis or emergency service.

However, if we become aware of a serious risk of harm to you or another person, or if there is a safeguarding concern involving a child or vulnerable adult, we may need to share relevant information with appropriate services.

This may include emergency services, safeguarding agencies, healthcare professionals or other relevant authorities.

Where possible and appropriate, we will try to discuss this with you first, but this may not always be possible in urgent or serious situations.

19. Complaints

If you are concerned about how we use your personal information, please contact us first so we can try to resolve the issue.

Email: info@momentumuk.co.uk

You can also complain to the Information Commissioner’s Office if you are unhappy with how your information has been handled.

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

ICO helpline: 0303 123 1113
ICO website: www.ico.org.uk

20. Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, legal requirements, technology, data protection practices or organisational arrangements.

The latest version will be published on this website with the updated date shown at the top.