Privacy policy
 

Privacy Policy

1. Introduction

This Privacy Policy explains how MoMENtum (“we”, “us” or “our”) collects, uses, stores and shares personal information when you use our website and services. We are committed to protecting your personal data and complying with applicable data‑protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What information do we collect?

We collect and process the following types of personal information:

• Identity and contact information: Your name, date of birth, email address, phone number and postal address.

• Payment information: Billing address and payment details (e.g., last four digits of your card, transaction IDs). Full card details are processed and stored securely by our payment providers (Stripe and PayPal); we do not store them on our servers.

• Account credentials: Usernames and hashed passwords if you create an account.

• Communications: Any messages, enquiries or feedback you send us via forms or email.

• Technical data: IP address, browser type and other standard log information.

• Voluntary information: Comments, feedback, event preferences and any other information you voluntarily provide.

3. How do we collect information?

We collect personal data when you:

• Register for a membership or event.

• Complete a contact form, survey or questionnaire.

• Make a payment or donation.

• Participate in our online community or subscribe to our newsletter.

• Interact with our website; we may collect your IP address and browsing behaviour using cookies or similar technologies (see “Cookies” below).

4. Why do we collect personal information?

We use your personal data to:

1. Provide and administer our services, including event bookings and memberships.

2. Process payments and comply with legal and financial obligations.

3. Communicate with you regarding your account, bookings, updates and promotional offers.

4. Improve our services through analytics and feedback.

5. Comply with applicable laws and regulations.

5. How do we store and secure information?

Our website is hosted on the Wix platform. Wix stores your data on secure servers behind a firewall.  Direct payment transactions are handled by Stripe and PayPal, which comply with the Payment Card Industry Data Security Standards (PCI‑DSS). We retain personal data only as long as necessary for the purposes described above or as required by law.

6. How do we share information?

We do not sell or rent your personal information. We share data only with:

• Service providers such as Wix (hosting), Stripe and PayPal (payment processing), and email marketing platforms, are strictly for the purpose of operating our services.

• Regulatory or law enforcement authorities, when required to comply with legal obligations or protect our rights.

• Professional advisers, such as accountants or solicitors in order to meet our legal and regulatory obligations.

7. How do we communicate with you?

We may contact you via email, telephone, text message or postal mail to inform you about your account, respond to support requests, collect fees or send promotional messages. You can opt out of marketing communications at any time by following the unsubscribe link in our emails or contacting us directly.

8. Cookies and tracking technologies

Like many websites, we use cookies and similar technologies to analyse website traffic, remember your preferences and deliver personalised content. Where we use third‑party analytics tools (e.g., Google Analytics) or other apps from the Wix App Market, those providers may set their own cookies. You will be notified of these cookies and can manage your cookie preferences via our cookie banner when you first visit our site.

9. Your rights and withdrawing consent

Under UK data‑protection law, you have the right to access, correct, erase or restrict the processing of your personal data. You can also object to processing or request that we transfer your information to another service provider. If you wish to exercise any of these rights or withdraw your consent, please contact us at info@momentumuk.co.uk. We may request proof of identity before fulfilling your request.

10. Children’s privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe that a child has provided us with personal data, please contact us and we will delete it.

11. Updates to this privacy policy

We may update this policy from time to time to reflect changes to our practices or for legal reasons. Changes take effect immediately upon posting on this page. We will notify you of any material changes by email or a notice on our website.

12. Contact us

If you have any questions about this policy or wish to exercise your rights, please contact:

Data Protection Officer
MoMENtum
info@momentumuk.co.uk
[Postal address, if applicable]

You may also lodge a complaint with the Information Commissioner’s Office (ICO) if you are unhappy with how we handle your personal data.