Terms and conditions

Terms and Conditions

1. Parties and acceptance of terms

These terms and conditions (“Terms”) govern the use of the website operated by MoMENtum (“we”, “our” or “us”) and the services provided through it. By accessing this website or purchasing any membership or event ticket, you acknowledge that you have read and understood these Terms and agree to be bound by them. If you do not agree, you must not use our site or services.

2. Eligibility to use the site

Our services are intended for individuals aged 18 years or older. By registering for an account or booking an event, you confirm that you meet this requirement and have the legal capacity to enter into a binding contract. We reserve the right to verify your age and refuse service if you fail to meet these criteria.

3. Membership types and payment

We offer both a free membership and a paid premium membership. Paid memberships are billed monthly via the payment method you provide at checkout. Prices include VAT where applicable and are subject to change with reasonable notice. Your subscription will renew automatically unless you cancel at least 48 hours before the next billing date. By purchasing a paid membership, you authorise us to charge your selected payment method for recurring fees and any applicable taxes.

4. Event bookings and cancellations

When booking an event through our website, you enter into a contract for participation. Payment must be made at the time of booking. You may cancel your booking and obtain a full refund provided you give at least 48 hours’ notice prior to the scheduled start time. Cancellations received less than 48 hours before the event are non‑refundable. This policy does not affect any statutory rights you may have under the Consumer Rights Act 2015 or Consumer Contracts Regulations 2013.

5. Conduct and community standards

We provide a supportive environment aimed at promoting mental well-being and social connection. You agree to behave respectfully and refrain from any abusive, discriminatory, harassing or violent conduct. Behaviour that is racist, sexist, homophobic, transphobic, ableist, sexually explicit, threatening or otherwise inappropriate will not be tolerated. We reserve the right to refuse service or terminate your membership without notice if you breach these standards.

6. Changes to services and offerings

We may modify, suspend or discontinue any part of our services, including events and membership benefits, without prior notice. We will endeavour to inform you of any material changes and your options, but we will not be liable for any resulting losses or damages arising from such changes.

7. Intellectual property rights

All content on this website, including text, photographs, graphics, logos, audio and video clips, is our property or that of our licensors and is protected by copyright and other intellectual property laws. You may not copy, reproduce, modify or redistribute any content without prior written permission. By uploading or submitting content (e.g., comments, photographs) you warrant that you own the necessary rights and grant us a licence to display that content on our website.

8. Account suspension and termination

We may suspend or terminate your access to the website and services immediately and without notice if you breach these Terms or any applicable law. Termination will not affect any accrued rights or obligations. You may cancel your membership at any time by contacting us; cancellation will take effect at the end of the current billing cycle for paid memberships.

9. Indemnity

You agree to indemnify and hold us and our officers, employees and agents harmless from any claims, liabilities, damages, costs and expenses (including legal fees) arising out of your misuse of the website, breach of these Terms or infringement of any third‑party rights.

10. Limitation of liability

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be limited or excluded by law. Subject to that, we will not be liable for any indirect or consequential loss or damage arising out of your use of the website or participation in events.

11. Communication and marketing

By providing your contact details, you consent to receive transactional and promotional communications from us via email, SMS or other means. You may opt out of non‑transactional communications at any time by following the instructions in the messages.

12. Governing law and jurisdiction

These Terms and any dispute or claim arising from them shall be governed by English law The courts of England and Wales shall have exclusive jurisdiction to settle any dispute arising out of or in connection with these Terms.

13. Changes to these terms

We may amend these Terms from time to time. We will publish the updated version on this page and indicate the date of revision. Your continued use of the website constitutes acceptance of the amended Terms.

14. Customer support

If you have any questions or require assistance, please contact us at info@momentumuk.co.uk. We aim to respond to all enquiries within three business days.

15. Community privacy notice

If you participate in our online community, your profile and posts may be publicly visible to other visitors and may remain accessible until you delete them. You may opt out of the community features at any time by deleting your profile or contacting us.